How Missing Paperwork can Damage Your Restaurant

How Missing Paperwork can Damage Your Restaurant

The below content was written prior to May 2020 when Checkit launched a new website. This coincided with the use of updated terminology for solutions, concepts and company names. The companies Tutela, Axon and Next Control Systems are now Checkit. Checkit’s Real-time Operations Management is now referred to as Connected Workflow Management, Tutela solutions are now referred to as Automated Monitoring +, and Axon/Next Control Systems solutions are now referred to as Connected Building Management.

Last week I came across a story about London’s 5-star Berkeley Hotel, run by celebrity chef Marcus Wareing, which received a 1-star food hygiene rating during a routine inspection last month.

In amongst a catalogue of errors reported by the Daily Mail – including the presence of flies, a lack of anti-bacterial soap, and raw fish being stored above cooked crab – Westminster City Council discovered that ‘the record-keeping had ceased since April 2013.’

Similarly, former television hotel inspector, Ruth Watson, recently regained her 5-star status after receiving a 1-star rating as a result of lost paperwork – even though there were no notable problems with kitchen hygiene.

As co-owner, David Watson, explained:

“There was nothing wrong with our hygiene, but a young chef, who has since left, lost his paperwork, so there was just a problem with finding the paperwork to prove it… I would put it down to human fallibility.”

Not only can manual, pen and paper checks be lost or misfiled, there’s also the potential for them to be illegible or incomplete. These cases highlight the damaging effect that this can have.

Fortunately, a new generation of paperless tools are changing the face of food safety monitoring. By using an automated system, tech-savvy restaurant owners are safe in the knowledge that they’re records are always up-to-date and ready for inspection. What’s more, they can save hours of time every day.

It’s pleasing to note that inspectors have since revisited Marcus Wareing’s restaurant and have stated that “they are already well on the way to regaining their five stars”. Let’s hope it won’t be long and that we don’t see too many cases like this in the future.

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